Physical merch
Return and exchange windows should be finalized before launch. Damaged or incorrect items should be reported with order details and photos when possible.
Refunds
Refunds and Returns
Starter return terms for physical merch, limited drops, preorders, bundles, and digital items.
These are editable starter policies for launch preparation. They should be reviewed and customized before final publication.
Limited drops and preorders
Limited items and preorders may have delayed fulfillment. Final estimated ship windows and customer options should be added before taking live orders.
Digital items
Digital goods may be non-returnable once delivered unless otherwise required by law or stated at checkout.