Physical items
Returns or exchanges for physical merch may depend on item condition, sizing, inventory, shipping status, and whether the item was limited, custom, worn, damaged, or misdelivered.
Refunds and Returns
Refund and return expectations for physical merch, CDs, digital items, and order review.
Last updated June 22, 2026. Refund and return decisions depend on the item, condition, order status, shipment status, and applicable law.
Digital items
Digital support items and downloads are generally final once delivered or fulfilled unless a correction is required by law or offered by the band/store.
Damaged or incorrect orders
If an item arrives damaged or incorrect, contact support with the order details and photos. The store may repair, replace, refund, or otherwise resolve the issue depending on the situation.
Order review
Some orders may require confirmation before packing or delivery. If an order cannot be completed, the store may cancel, refund, or contact you for updated information.